Insurance Carriers are Embracing the Digital Economy
Article co-authored by Ness SES expert in Global Banking & Finance Review
In this digital economy, every industry is on the cusp of major transformation in order to keep up with the new demands of the customers. Global Banking & Finance Review has published an article titled "Insurance in the USA: Insurance Carriers Are Embracing the Digital Economy," co-authored by Senior VP & GM of Global Financial Services, Ness SES Matthew Lee and Ernst Renner, CEO and Managing Partner, NEOS Holdings LLC. The authors highlight that the insurance industry has to create a seamless user experience for its customers as expectations have risen significantly: "A fundamental paradigm of the current and future customer base is the expectation of seamless experience from insurance product research to enrollment and purchase. Established as the norm by retail industries, this expectation has now flowed through to insurance."
Click here to read the article: Global Banking and Finance Review